FAQ - How can we help?

Types of Hotel Accommodation and Room Occupancy:

• Twin Room - accommodates 2 adults and 1 child under 2 in a cot;
• Double Room - accommodates 2 adults and 1 child under 2 in a cot;
• Family Room - accommodates 2 adults and 2 children under the age of 12. Family Rooms will have 1 double bed, single bed and fold out child bed. Please note, availability of family rooms is limited so book early to avoid disappointment.

Please note, where a cot is required, it must be expressly requested by you at the time of booking.

There is as additional charge for a third child under the age of 12 years of €25 room only.

For children over the stated age limit (12 years), there may be a charge for accommodation; this is at the discretion of the hotel prior to arrival.

If you have booked accommodation which includes B&B or B&B+Dinner please be advised meals for children are not included but can be availed of at a discounted rate during your stay of €5/£3.50 for breakfast and €9/£6.50 for dinner (main course + ice cream).

All hotels on Golden Breaks are Fáilte Ireland approved. Hotels on offer include 3, 4 & 5 star properties

We would be delighted to discuss this further with you, please contact our hotel support team at hotelsupport@digibreaks.com. 

You can book the following breaks with Golden Ireland:

• Bed & Breakfast Hotel Breaks: Midweek breaks in 3, 4 and 5 star hotels
• Bed & Breakfast + 1 Dinner Hotel Breaks: 2 - 5 night midweek breaks in 3, 4 and 5 star hotels with dinner 1 evening or each evening
• Premium Collection: Midweek B&B breaks in premium 4 star and 5 star hotels
• Family Rooms: 2 - 5 night B&B breaks in 3 and 4 star hotels based on 2 adults and 2 children under 12 years old.

Hotel breaks featured on Golden Ireland are exclusively for people over the age of 55

We do not provide lists of hotels, please explore what is available at the moment by using the search box on our homepage. 

You can book on our website or you can call or email our travel experts on  info@goldenireland.ie. Opening hours are as follows: Monday to Friday, 9 a.m. to 5.30 p.m. and excluding public holidays and weekends. 

When you complete your reservation online, an instant on-screen confirmation will appear. It will show your reservation details including your Booking Reference Number. We advise that you print out this document for your records. If you book by phone, you will be given a Booking Reference Number at the end of the booking process. A confirmation email will also be sent if an email address is provided. Simply present this booking confirmation to the hotel at check-in.  Please contact our customer care team if you do not receive a confirmation email.

Absolutely! When you have completed your search, you will see a list of hotels. This list can be filtered by clicking on the Filter Results button at the top of the page

Price is driven by customer demand and hotel availability. We endeavour to return the best value for your break.

Please use the search box on the homepage. Simply complete the following steps:

1. Select your preferred location and break type from the drop down menu (there is an option to select all if you don’t have anything particular in mind).
2. Enter your dates, number of nights and people travelling.
3. Click "Search Breaks".

The break options are very straight forward, your hotel booking will either include: breakfast or breakfast and dinner on one evening.

You will know this by referencing the offers available at your selected hotel. Simply select whichever one suits you best!

Please contact our customer care team at info@goldenireland.ie to book a hotel break with more than 2 children.

Our hotel pages provide you with information on the facilities available under each hotel description. If the information you require is not specified, please contact our call centre.

You can book most of our Golden Ireland online up to 24 hours before your arrival date. For the following breaks however, you must contact our Call Centre:

1. Really last minute bookings – up to 3pm on the date of arrival. Please reach out to the hotel prior to arrival when making a same day booking. 

Yes. Firstly, select a location and break, enter the date you want to travel, then simply enter 1 adult into your search and the system will return suitable rooms to you. A single traveller can avail of any of our offers at the normal price.

You can pay for your break using your debit, credit card or a Golden Ireland Voucher. 

Yes, you can pay at the hotel using the payment method of your choice that is accepted by the hotel. The payment details taken at the time of booking only apply to your booking deposit. 

Once you have selected your hotel break, dates and number of rooms, click reserve to be brought to a reservation page. Under "Price Summary" you will see an option for a Promotional Code to be entered. Please note, codes are case sensitive.

Should you need to cancel your booking you may do so on our website by using the My Bookings tool at the top of the website or contact us at info@goldenbreaks.ie. All cancellations will result in the loss of your booking deposit and processing fee. Cancellations made within the minimum cancellation period (less than 48 hours prior to 6 p.m. on arrival date) will also incur a late cancellation charge by the accommodation provider. See terms and conditions for more details.

For changes to bookings, you will need to contact our Support Team, at xxxxxxxxxxx or email us at info@goldenireland.ie. For more details, please refer to the Terms and Conditions.

You should contact the hotel directly if it is an urgent cancellation, near to your arrival date and cancel your booking online using the My Bookings function found on our website. 

After you have cancelled your booking, your cancellation will be noted and logged on our system. If you have supplied an email address at the time of booking, you will receive an email notifying you that your booking has been cancelled. The same reference number issued to your booking will apply to your cancellation.

Yes. Golden Ireland uses the latest encryption technologies and payment processors to ensure all transactions are secure. Golden Ireland is PCI Level 1 compliant which means that Golden Ireland has adhered to global security standards that are designed to protect payment card information during and after a financial transaction.